Shipping and Delivery Policy

We at Virtual Filaments Private Limited are dedicated to ensuring timely and secure delivery of our interactive educational content. Below is the detailed policy outlining our shipping and delivery process for both physical and digital products.

1. Scope of Policy

This policy applies to the shipping and delivery of:

Physical Products: Devices, kits, or other tangible educational materials.
Digital Products: Activation codes, software, and downloadable content.

2. Physical Products

2.1 Shipping Areas

We deliver to all serviceable pin codes across India.
International delivery can be arranged upon request, subject to additional fees and longer delivery times.

2.2 Order Processing

Orders are processed within 1-2 business days after successful payment confirmation.
Customized or bulk orders may require additional processing time, communicated during purchase.

2.3 Delivery Timelines

Standard Shipping: Products are delivered within 5-7 business days for most locations in India.
Express Shipping: Delivery within 1-3 business days for an extra fee (subject to availability).

2.4 Shipping Costs

Free shipping is offered for orders exceeding ₹5,000 within India.
Orders below ₹5,000 or international shipments are subject to calculated shipping charges based on weight and destination.

2.5 Tracking Your Shipment

Once shipped, customers will receive an email or SMS with the tracking details to monitor their order's status.

2.6 Packaging

Products are securely packed in tamper-proof, eco-friendly materials to ensure safety during transit.

3. Digital Products

3.1 Delivery Method

Digital content, activation keys, or software will be delivered via the registered email address.
Delivery is instant post-payment confirmation or within 24 hours in rare cases.

3.2 Access Credentials

For content accessed via our platforms, login credentials and usage instructions will be emailed upon successful registration.

4. Failed Deliveries

4.1 Invalid Address

If an order fails to deliver due to an incorrect address, customers will be contacted for an updated address. Reshipping fees may apply.

4.2 Recipient Unavailability

Our courier partners attempt delivery up to three times. After failed attempts, the package is returned to our warehouse, and reshipping fees will be applicable.

4.3 Delivery Refusal

In case of refusal, the cost of return shipping will be deducted from any eligible refund.

5. Loss or Damage

5.1 Reporting Issues

For damaged or lost products, customers must notify us at support@virtualfilaments.com within 48 hours of receiving the package.

5.2 Replacement Policy

After verification, we will provide a replacement or process a refund based on availability.

6. Special Shipping Terms

Bulk Orders: Require additional processing and shipping time, communicated during the order placement.
Remote Locations: Delivery timelines may vary depending on the courier's accessibility to remote areas.

7. Returns and Refunds

For return and refund-related queries, please refer to our Cancellation and Refund Policy.

8. Customer Support

For any shipping and delivery concerns, please contact us:
Email: support@virtualfilaments.com
Phone: +91 9879791288

We aim to make your experience seamless and satisfying, from order placement to delivery!