Cancellation and Refund Policy

At Virtual Filaments Private Limited, we aim to ensure a seamless experience for our customers. This detailed policy outlines the terms for cancellations and refunds applicable to our products and services.

1. Cancellation Policy

1.1 Customer-Initiated Cancellations

• Timeframe for Cancellation:
  • Orders for physical products can be cancelled within 24 hours of order placement or before dispatch.
  • Orders for digital products, such as preloaded interactive content, can only be cancelled if the activation key has not been accessed.
• Process: Submit a written cancellation request via email at support@virtualfilaments.com , including your order ID and reason for cancellation.
• Non-Cancellable Situations:
  • Products that have already been shipped or downloaded.
  • Custom or personalized orders.
  • Digital content where the activation key has been accessed.

1.2 Company-Initiated Cancellations

• Virtual Filaments reserves the right to cancel orders due to:
  • Product unavailability.
  • Errors in pricing or technical glitches.
  • Failure to verify customer details.
• In such cases, customers will receive a full refund within 7 working days.

2. Refund Policy

2.1 Refund Eligibility

• Defective or Damaged Products:
  • Customers must notify Virtual Filaments within 48 hours of receiving the product.
  • Upon validation, replacements or refunds will be processed.
• Digital Content:
  • Refunds are not applicable once the activation key is accessed or utilized.
  • Refunds will only be considered if the issue arises due to a technical error on our part.

2.2 Refund Process

• Initiating a Refund Request: Email support@virtualfilaments.com with details such as order ID, proof of payment, and reason for the refund.
• Verification: The support team will validate the request within 2-3 working days.
• Processing Time: Approved refunds will be credited back via the original payment method within 7-10 working days.

2.3 Non-Refundable Situations

• Digital products with accessed activation keys.
• Products damaged due to customer mishandling.
• Refund requests submitted after the specified timeframes.

3. Steps for Cancellation and Refund

1. Submit Request: Contact us via email at support@virtualfilaments.com or call +91 9879791288.
2. Provide Details: Include order ID, product details, and reasons for cancellation or refund.
3. Verification: Allow 2-3 working days for our team to process and verify your request.
4. Approval/Disapproval: You will receive an update via email or call.
5. Refund Completion: Approved refunds will be processed within 7-10 working days.

4. Additional Support

If you have questions or need further clarification, feel free to reach us:
Phone: +91 9879791288
Email: support@virtualfilaments.com

Disclaimer

• Virtual Filaments Private Limited reserves the right to amend this policy without prior notice.
• The policy aligns with consumer protection laws and ensures fairness for both parties.

Transparency and customer satisfaction remain our priorities.